This paper seeks to help us answer following aspects: The University could be able to offer good educational services? Are these services at higher standards?

      It suggests how we can identify strengths and areas for improvement, report on standards and quality and draw up plans for action. All those involved in the provision of services may have a role to play: the staff as a whole, the "head teacher", senior managers, individual teams, departments or stages, parents and others with a stake in our schools, the education authority.

      Cuvinte cheie: educational services, university self-evaluation, higher education management, quality indicators