Comparative Approaches of
Public Services Management Worldwide
Public services management stated itself as a field with large impact over the quality and performances of public institutions. The paper approaches within an international vision the main concepts, systems and management models that are practically applied by different countries in order to answer as well as possible to citizensí demands.
Public services management plays an essential role in social development and increasing of life quality, representing a field that has been attracting the attention of management and organizational behavior specialists.